Bose Speaker System SOUNDLINK User Manual

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English – 13
CARE AND MAINTENANCE
Troubleshooting
Contacting Customer Service
For questions about the SoundLink
®
Air system, contact your local Bose
®
dealer.
To contact Bose directly, see the contact list on the Quick Start Guide.
Problem What to do
System cannot
connect to my
network
• Make sure your network password is correct.
• Move the system closer to the wireless router.
• Stop any other audio or video streaming.
• Close the setup application, disconnect the system from your com-
puter and AC power, and start the setup again. Refer to “Getting
Started” on page 7.
• If you continue to experience Wi-Fi
®
connection problems, contact
Bose customer service.
System audio is
dropping out
• Point the system in a different direction, or move it a few feet to a
new location.
• Move the system away from possible sources of interference,
such as microwaves and cordless phones.
• Move the system closer to the wireless router.
• Stop any other audio or video streaming.
No sound • Make sure system has power (AC or optional battery).
• Make sure the system has a Wi-Fi connection.
• Make sure the system and the AirPlay compatible device are con-
nected to the same network.
• Make sure your AirPlay compatible device is playing and the volume
is turned up.
• Make sure the system is not muted.
• Increase the system volume.
• Remove power (AC or optional battery) for one minute and then
reapply it.
• If using the optional battery, make sure it is adequately charged.
• Perform a factory reset (page 22).
The Wi-Fi indicator
is flashing red
• System error. Contact Bose customer service.
Whippet_OG.book Page 13 Monday, August 6, 2012 11:11 AM

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